It depends on what stopped working.
- If you used Curology and your skin plateaued after the first six to nine months. That's a common pattern, particularly for patients who started in their early twenties on a starter strength of tretinoin and are now in their late twenties or thirties with shifting hormones, slower skin turnover, or new concerns (melasma, P.I.E., early fine lines) the original formula was not designed for. A board-certified dermatologist can re-formulate at a higher tier, add a brightening or anti-aging active, or switch the retinoid entirely.
- If you were on Apostrophe when it shut down. You can describe what was working in your old formula in the assessment intake; a DermClick dermatologist will design a comparable prescription within 24 business hours. Continuity is the goal — you should not have to start from zero.
- If you used Hers and felt it was a lifestyle brand more than a medical one. DermClick is the inverse. The brand stays out of the way; the dermatologist is the prescriber on record.
All new patients have 60 days from their first shipment to request a refund if the new formula isn't working — see our 60-day money-back guarantee for details.