Specific questions about your prescription — what's in your formula, why a particular active was chosen, why a strength was set where it was, how to manage a reaction you're having — should go to your dermatologist through the in-account messaging channel. Those are clinical questions and they need a dermatologist's answer, not a generic support response.
Specific questions about your order — where your package is, when you were charged, why a refill arrived early or late, how to update your address — should go to support (phone 1-833-496-4045, email, or the support form in your dashboard). The support team can resolve operational issues immediately.