Upload new photos and update your concerns from your account dashboard at any time. A board-certified dermatologist on our medical team reviews updates at your next scheduled check-in (typically week 4 and week 8 in the first months, then quarterly), or sooner on request if you flag something specific in the message.
Worth flagging proactively:
- A new pregnancy or planned pregnancy, or a change in nursing status.
- A new prescription medication you've started.
- A new skin concern that has emerged (a new condition, a new patch of melasma, a recent flare).
- A reaction or change in tolerance to your current formula.
- A change in your skincare goals — wanting to step up to Advanced, wanting to add a second formula for a separate concern, wanting to step down to maintenance.
Your dermatologist adjusts your prescription based on these updates at your next refill, or immediately if a clinical reason calls for it.