It depends on what stopped working.
- If you used Curology and your skin plateaued after the first six to nine months. That's a common pattern, particularly for patients who started in their early twenties on a starter strength of tretinoin and are now in their late twenties or thirties with shifting hormones, slower skin turnover, or new concerns (melasma, P.I.E., early fine lines) the original formula was not designed for. A board-certified dermatologist can consider whether a different tier, a brightening or anti-aging active, or a different retinoid is appropriate for your case.
- If you were on Apostrophe when it shut down. You can describe what was working in your old formula in the assessment intake; a DermClick dermatologist can consider that history while deciding what is clinically appropriate. Continuity is the goal — you should not have to start from zero.
- If you used Hers and felt it was a lifestyle brand more than a medical one. DermClick is the inverse. The brand stays out of the way; the dermatologist is the prescriber on record.
If a prior service worked for you, bring that history into your DermClick assessment so the dermatologist can review it with the rest of your case.