Refunds are for a product that arrives damaged or defective, or that causes a reaction because of a problem with the product itself.
- Damaged or defective on arrival. Contact support within 7 days of receiving it and include photos of the product and its packaging. We'll send you a replacement, or refund that product if you prefer.
- A reaction caused by the product. Message your provider through the platform. If your provider confirms the reaction comes from a problem with the product, and isn't a normal response to the treatment, we'll replace or refund it.
What isn't refundable:
- A product that has arrived and been opened or used, when the reason is that it isn't working for you, you'd like a different treatment, or you've changed your mind. Your dermatologist can adjust your treatment instead.
- Subscription charges that were already paid and shipped. You can pause or cancel at any time to stop future charges, as long as you do it at least 48 hours before the next scheduled charge.
- The $20 provider review fee.
If you aren't approved for treatment, there's nothing to refund. You aren't charged for treatment, and the hold on your card is released.
Questions? Email support@dermclick.com.